Shareholder Queries

Any queries regarding shareholdings (dividends, change of address, lost certificates, transfer of shares or death of a shareholder) should be referred to the Registrars:

By Post

Equiniti Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA

By Telephone

For guidance on what to do when a shareholder dies:

  • In the UK call 0371 384 2793. From outside the UK telephone +44 121 415 0875.

For guidance on replacing a lost share certificate:

  • Call the helpline number +44 (0) 371 384 2030

For guidance on all other queries:

  • In the UK call 0371 384 2197. From outside the UK telephone +44 121 415 7047.

Lines are open 8.30am to 5.30pm UK time Monday to Friday, not including public holidays in England and Wales. For call charges, please check with your provider as costs may vary.

Queries over the Web

In addition, the Registrar provides a wide range of shareholder information along with a comprehensive FAQ section online at Once you have registered you will be able to access information on your DS Smith Plc shareholding, update your personal details and amend your dividend payment instructions on-line without having to call or write to the Registrars. For information about what to do when a shareholder dies click here. For information about replacing a lost share certificate click here.